Service-as-Software, Agentic Automation, and Platform Shifts
Core references on Service-as-Software, autonomous IT operations (AIOps), the Software 3.0 paradigm, and AI-driven developer productivity.
Foundational thesis: AI agents replacing labor-based services with software-based delivery.
Prediction: agentic AI resolving common customer service issues without human intervention.
From projects to platforms — how agentic AI restructures the IT services delivery model.
Research quantifying how companies with AI-led processes outperform peers across metrics.
Enterprise study: developer productivity gains, code quality, and satisfaction metrics.
Total Economic Impact study: AI-driven SOC achieving 257% ROI and 90% alert reduction.
Cognition's autonomous coding agent — end-to-end development from specification to deployment.
Self-healing infrastructure: AI predicting and preventing outages before they occur.
Accenture, Palo Alto Networks, and additional deep dive sources will be added as research documents are completed.